Hyatt Place Fredericksburg-Mary Washington

This was my second time at this Hyatt when we take our son to school. First time, no problems. Very pleasant stay. Second time. just the opposite. Terrible experience from beginning to now over a week later. Four of us were taking my son to school. I booked TWO rooms months earlier using Hyatt's phone app., not a third party. When we arrived, we were told there was only ONE room booked. Thinking maybe I made a mistake, I found the original email confirmation from Hyatt that said I booked TWO rooms. Connie, woman at the desk, swore there was only one room for me and that there was ABSOLUTELY no other rooms available. Hotel was completely booked. So, other two family members had to scramble to find another hotel room somewhere. Connie was the one who called another local hotel. Our family had to be separated to two different hotels. When I checked out the next morning, I noticed TWO charges on my bank app. I asked why, since we were given only one room. Different woman at desk ensured me that I was only charged for ONE room. It's now been almost 10 days later, and I still have been charged two rooms. My phone bill bounced because money budgeted to pay other bills has been wrongly removed from my account. I have called Hyatt MULTIPLE times to be told that they would check into it and call me back. I was told that there was actually two rooms booked for us and no one can explain why I was told there was only one. But, that's after the fact and we only stayed in ONE. I should have NEVER been charged for two. For the FOURTH time today, no one has called me back. If an error was made, fine. Just acknowledge it, refund my money, and move on. I am not sure the reason for the refusal to take ownership. So frustrating to know this is how Hyatt would deal with this problem.

We've enjoyed staying at the Hyatt Place in Fredericksburg many times in the past, even staying there almost a month when we moved a few years ago. Imagine our surprise to find a $283.25 smoking charge levied to our account after checking out from a recent stay. We don't smoke, have never smoked, most definitely did not smoke in our room. I called the hotel management, certain this was an oversight and they would put it to rights, and even sharing my theory as to what happened (one of their renovation crew asked to enter our room as we were checking out, and I asked management to check their security footage to confirm someone from their staff entered my room after I checked out, but before the housekeeping crew would have entered). I spoke with Calvin Dobson in management, and he promised to look into it. We exchanged a couple of calls and one email, where he promised to look into my theory, but he has now not returned my latest call, leaving the charge on my credit card to pay and leaving me no choice but to contact Hyatt corporate with these details and my own credit card company to dispute, which I will be doing. Still, this has cost my own time and attention, not to mention the trust of a hotel location I'd enjoyed visiting in the past. I'm not sure if this is a one-time oversight of their own staff entering and exiting guests' rooms during this construction period, or if this is a scam Hyatt hotels are allowed to charge unauthorized fees and services since they have guests' credit card information on file, but whether the explanation is innocent or nefarious, the resulting charge to me is fraudulent. I did not smoke in their room, they provided no evidence to me of smoke in their room (no cigarette butts or ash trays would have been found since none were used) other than the housekeeper's word against mine. I suggest you avoid this location, particularly in the next few years as they do their construction, since their unregulated staff can't be trusted. The hotel is past its best at the moment, but I hope with new renovations and new management, others will have a happier experience than I have in future.

Took us over 15 minutes to find someone who worked there to check in. We tried calling the hotel multiple times and no one answered. Finally another guest informed us the lady who works the front desk was in the kitchen so found her there. First room had a horrible cigarette smell the second room had visibly dirty towels with hair on them, the sheets were turned inside out and smelled used. When we asked for new sheets we were informed we could come downstairs get them and change them ourselves…. Or get a third room. We opted to change the sheets ourselves since we were in a time crunch to meet with friends for dinner and didn’t want to play room roulette again. Like what? I’ve never had an issue like this at a hotel. Too bad because the hotel seemed nice in pictures.

Great hotel! The rooms were clean, and the courtyard was great for sitting and enjoying time with friends that were also staying at the same hotel. Connie was at the front desk when we checked in and we loved her! Very friendly and informative. The hotel does have a bar which is oepn until 11pm and breakfast is also included in the morning. There is a grocery store and a liquor store in front of the hotel which is also very convenient.